CUSTOMER SERVICE / PRIVACY POLICY

CUSTOMER SERVICE

Savant Security is dedicated to providing high quality services for our esteemed clients, which meets their reasonable expectations. We regard each person who contacts us as a valued potential client and future client.

All inquiries are attended to professionally and promptly, with great attention to detail. All details of a new project are discussed in detail and a clear, custom scope of works is made up for the client to peruse.

Savant Security is committed to providing the best service possible and will endeavour to process each enquiry as efficiently as possible.

Savant Security recognises that our client’s needs are as unique and varied as the individuals themselves. Business will be fair and completed in an appropriate estimated time frame, as per the scope of works. Our clients will be treated with honesty and integrity at all times. All payment systems, and the website (www.savantsecurity.com) will be maintained and kept in excellent working order.

We recognise that by providing high quality customer care and service, we are helping our clients experience the best, stress free results. We listen to our clients carefully, and try to provide the services that they expect and need, custom made. We will not assume that we know what they want; we will really find out and offer the best possible tailored solution.

We will not inconvenience any client wherever possible. If we are unable to directly help a potential client, it is the responsibility of the person who receives the initial inquiry to contact the client and advise them of the options, or that we are sadly unable to provide them with what they require.

Answers to any enquiry or complaint will be easy to understand. They will be clear, concise, and straight to the point, and directly address the original enquiry or complaint. Any telephone inquiries or complaints will receive at least an initial response by the next working day.

All calls to clients will begin with the caller identifying themselves as connected with Savant Security.

In its aim towards efficiency and in the interest of clients, Savant Security reserves the right to limit the use of staff and resources on false or unreasonable demands.

Savant Security offers ultimate privacy to our clients, via secure email systems, private contact details, and private registration details. Savant will register your domain name, design and develop your website, database or app, and host it securely and privately.

PRIVACY

Savant Security respects the privacy of all our clients and prospective clients. We don’t sell or share email addresses or personal details, and maintain 100% secure confidentiality at all times. We value our clients’ personal and business lives, and do not disclose any information without your consent.